How subscribers consent to receive text messages

Contractor Operations Co. operates an AI-staffed after-hours phone line for commercial service intake. Consent to receive SMS messages is collected verbally, in real time, during the live phone call — before any text is sent. This page documents that exact mechanism.

Where consent is collected

Live operator. The caller speaks directly with our AI-staffed intake agent during an active phone call. There is no web form, text-to-join keyword, or point-of-sale opt-in used for this line — every consent event happens verbally, in that single live interaction.

The exact moment consent is asked

After the agent captures the caller's callback number and confirms it by reading the digits back, the agent explicitly asks permission to text a confirmation before the call continues:

What happens if the caller declines

If a caller does not affirm, no text message is sent for that call. The service request itself is still handled by voice — SMS consent is never a condition of receiving service, only a condition of receiving a text.

Consistency across every call

This is the single, standardized consent mechanism used on every call handled by this intake line — there is no variation by caller, time of day, or issue type. Message frequency varies by service request; message and data rates may apply; reply STOP to opt out and HELP for help.